We are a process centric organization, constantly striving to set new benchmarks in customer satisfaction and operational excellence.
In order to achieve a consistent standard of quality, we look not just at what we do, but how we do it as well. All our processes are measured for flexibility, simplicity and predictability. Our goal for the next few years is to establish an infrastructure that institutionalizes effective software engineering and project management across the organization.
We have 3 Process teams working for our customers in E-Factor.
- The Customer Acquisition and Relation Experts (CARE) is responsible for understanding customer needs and looking for products and partnerships that help our customers get better value solutions to their problems. CARE understands that ultimately, it is our customers’ business success and not just the project completion that should justify the end point of our efforts.
- The Customer Fulfillment team is the operational team or the design and development teams that work on all client projects. We believe that the key to lower Total Cost of Ownership lies in good application design and development. Use of accepted modeling standards; iterative-driven development and coding standards go a long way in making scalable, robust and error free software.
- The Customer Care team starts off where most software development leaves. We understand that as software developers, we are in the best position to help manage and enhance your software in a world where the only things that aren’t changing are probably already dead.